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Cancellation and Refund Policy

Cancellation and Refund Policy

1. This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

   
   • Cancellations will only be considered if the request is made 2 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
   • Cares4pet does not accept cancellation requests for perishable items like open pack of eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
   • In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 2 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
   • In case of any refunds approved by cares4pet LLP , it will take 48 Hours for the refund to be processed to you.

Return Policy

1. We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange,

   • the purchased item should be unused and in the same condition as you received it,
   • the item must have original packaging,
   • if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

2. If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email contactus@cares4pet.com .

   • You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.